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Home > Q & A

Frequently Asked Questions
Our most frequently asked questions

What specific certifications and assurances do your cutting boards have regarding food safety?

Your safety is our primary concern. Maisigou cutting boards are made from 100% food-grade PE (polyethylene) raw material, are BPA-free, and eliminate the risk of chemical contamination at the source. We have multiple quality control points throughout the production process, ensuring every cutting board is safe, non-toxic, and reliable for direct contact with various food ingredients. Our products comply with stringent international food safety standards, including those of the FDA (U.S. Food and Drug Administration) and Germany's LFGB.

What exactly does the "antibacterial" function of the cutting boards mean? How long does the effect last?

The antibacterial property of our cutting boards is not a surface coating. Instead, inorganic antibacterial agents are added during the raw material production process. This technology effectively destroys bacterial cell membranes and inhibits their reproduction, achieving an antibacterial rate of over 99% against common pathogenic bacteria like E. coli and Staphylococcus aureus. Since the antibacterial component is evenly distributed throughout the cutting board, its effect remains effective and long-lasting throughout the product's lifespan, even after repeated cutting and surface wear, providing sustained health protection.

What is the temperature resistance of the cutting boards? Can they be washed with boiling water?

Our high-density PE cutting boards offer outstanding temperature resistance, with a standard working temperature range of -30°C to 100°C. This means you can safely rinse and sanitize them with boiling water without worrying about deformation or the release of harmful substances. However, to avoid deformation caused by rapid thermal expansion and contraction, it is not recommended to place a cold cutting board directly into boiling water, boil it for extended periods, place it in a high-temperature oven for drying, or expose it to an open flame.

What practical considerations are included in the design of the cutting boards?

We are committed to integrating smart design into daily use:
  • Stackable Design: The boards can be stacked securely, saving up to 50% of kitchen storage space and making them ideal for compact kitchens.
  • Non-Slip Edges: Many products feature non-slip edges or rim designs to ensure stability during cutting, enhancing safety.
  • Lightweight Design: They are designed to be light and easy to handle while maintaining sufficient thickness, reducing user effort.
  • Color Coding: We offer various colors to facilitate the HACCP classification management concept of "separating raw and cooked foods, and separating meats and vegetables," helping hotels, restaurants, and households prevent cross-contamination.

What customization options do you offer for OEM/ODM services? What is the process?

As a factory with independent R&D capabilities, OEM/ODM customization is our core service. Our customization is flexible, covering multiple dimensions:
  • Physical Parameters: Size, shape (special shapes), thickness, weight, and hardness (density).
  • Functional Design: Non-slip edges, non-slip feet, handles, grooves, surface texture (e.g., anti-slip).
  • Visual Design:Color (Pantone color matching), brand logo printing, and laser engraving.
  • Material Formula: Adjusting the ratio of antibacterial agents or providing higher-strength commercial-grade formulas as needed.
  • Packaging: Custom packaging services are available.
     The customization process typically involves: 1) You provide requirements; 2) Our engineering team assesses and provides a solution and quotation; 3) Sample confirmation; 4) Mass production. We have a responsive team to efficiently translate concepts into products.

How are the cutting boards environmentally friendly?

Our environmental commitment spans the product lifecycle:
  • Recyclable Material: The boards are made from single-material PE, allowing them to be fully recycled, reducing white pollution.
  • Sustainable Production: We optimize processes to reduce energy consumption and waste generation. The product's durability and long lifespan minimize resource waste from frequent replacements.
  • Environmental Philosophy: We continuously conduct R&D, aiming to launch more products using renewable materials in the future.

How durable are the cutting boards? Are they prone to deep knife marks?

Our cutting boards are made from high-density polyethylene (HDPE), which has a tight structure, high impact resistance, and excellent wear resistance. Compared to ordinary boards, they better withstand chopping and are less prone to deep knife marks, reducing the risk of bacteria hiding in grooves. The smooth surface is easy to clean, ensuring long-term hygiene and aesthetics. 

What are the production and R&D capabilities of Maisigou Factory?

Maisigou Plastic Products Factory is a professional manufacturer with a modern factory building spanning 10,000 square meters. We are equipped with multiple automated production lines and precision injection molding equipment, boasting substantial annual production capacity. Crucially, we have our own R&D team capable of continuously improving formulas and designing new products based on market trends and client feedback, ensuring we can provide you with cutting-edge, high-quality products.

What support can wholesale/commercial clients expect?

We highly value wholesale and partnership clients:
  • Direct Factory Prices: Eliminating middlemen to offer you the most competitive prices.
  • Volume Discounts: Significant discounts are available for large-quantity orders.
  • Dedicated Service: Account managers provide one-stop service from product selection and customization to logistics.
  • Flexible Delivery: With a 1,000 sqm warehouse maintaining regular stock, we support batch delivery to ease your storage pressure.

How can I get samples, a quotation, or start cooperation?

We are happy to assist you!
  1. Inquiry: Contact us via the website form, phone, or email, detailing your needs.
  2. Samples: We can send standard samples or create custom samples.
  3. Quotation: A detailed quote will be provided within 24 hours after receiving your specific requirements.
  4. Order & Production: After confirming the quote and contract, we schedule production and deliver on time. Contact us to experience Maisigou's professionalism and reliability!

Do you have export experience? Do you provide customs clearance and logistics support?

We have extensive experience cooperating with supermarkets, hotel supplies distributors, and brands in multiple countries and are familiar with export procedures. We can offer various trade terms like EXW, FOB, or CIF based on your needs. We also partner with reliable logistics providers and can assist with customs clearance, booking, etc., ensuring safe and efficient delivery. We provide all necessary export documents.

What is the Minimum Order Quantity for custom products? What is the development timeline?

We offer competitive MOQs, often as low as one standard container or one production batch. For simple logo printing, MOQ can be as low as 500-1,000 pieces. Prototyping typically takes 5-7 working days, and mass production takes 3-4 weeks after sample confirmation. Timelines depend on complexity, and we maintain transparent communication.

Besides cutting boards, can you produce other related plastic products?

Yes. Our core expertise lies in the R&D and production of PE sheets. Besides various cutting boards, we can also produce large PE cutting boards, food preparation tables, industrial mats, and logistics pallets. Feel free to inquire about specific needs.

What are the main advantages of your PE cutting boards compared to wood, bamboo, or other plastic boards?

This is an excellent question. Maisigou PE boards offer significant advantages:
  • vs. Wood/Bamboo: PE boards do not absorb water, are less prone to cracking or mold, and offer superior antibacterial properties compared to mold-prone wood/bamboo. They are also lighter and easier to maintain.
  • vs. Common PP Boards: Our HDPE/PE material is generally tougher, offers better low-temperature resistance and impact strength, and is less likely to become brittle and crack in cold environments, leading to a longer lifespan.
  • Overall: They combine food-grade safety, long-lasting antibacterial properties, stackable storage, easy cleaning, and recyclability, making them ideal for modern, efficient, and hygienic kitchens.

What are the standard thicknesses and sizes? How do I choose the right thickness?

We offer a wide range of standard specifications:
  • Household Series: Common thicknesses: 8mm, 10mm, 12mm, 15mm. Common sizes: 30x20cm, 34x24cm, 38x26cm, etc.
  • Commercial Series: Common thicknesses: 12mm, 15mm, 20mm, 30mm, or thicker. Sizes can be heavily customized.
     Selection Advice:5-10mm for daily vegetable/fruit cutting; 15mm and above is recommended for chopping bones or large meats to ensure stability and durability. Our sales consultants can offer professional advice.

What is your warranty policy? How are quality issues handled after receipt?

We are highly confident in our product quality. We provide a comprehensive quality guarantee for all products. Specifically, if any manufacturing defects are found upon receipt, please contact us immediately with photos. Upon confirmation, we will arrange a free replacement or compensation. Our goal is your worry-free cooperation.

Can we visit the factory?

You are warmly welcome! We believe a transparent production process builds the best trust. We are happy to arrange visits to our modern facility. Please schedule an appointment in advance.
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No. 7, Shuangchi Area, Yuanqian Small Road, Caitang Industrial Zone, Chaozhou City, Guangdong Province, China​
maisigo@maisigo.com
+86-15559589579
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